Refund Policy

1. Overview

At Designo LLC, we are committed to ensuring customer satisfaction with our website development and digital marketing services. This Refund Policy outlines the terms and conditions under which refunds may be granted.

2. Service Satisfaction

We strive to deliver high-quality services that meet your expectations. If you are not satisfied with our work, please contact us within 7 days of project delivery to discuss your concerns. We will work with you to address any issues and make necessary revisions at no additional cost.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

• The project has not commenced and no work has been performed
• Significant deviation from the agreed-upon scope without prior approval
• Technical issues that cannot be resolved within a reasonable timeframe
• Service cancellation due to unforeseen circumstances on our end

4. Non-Refundable Items

The following items are generally non-refundable:

• Consultation fees
• Third-party costs (domain registration, hosting, premium plugins)
• Work already completed and approved by the client
• Rush delivery fees
• Custom design work that has been approved in mockup phase

5. Refund Process

To request a refund:

• Contact us at support@designollc.com with your project details
• Provide a clear explanation of why you are requesting a refund
• Allow up to 5-7 business days for our team to review your request
• If approved, refunds will be processed within 10-14 business days

6. Partial Refunds

In cases where work has been partially completed, a partial refund may be offered. The refund amount will be calculated based on the percentage of work remaining and any non-recoverable costs incurred.

7. Disputes

If you disagree with our refund decision, you may escalate the matter by contacting our management team. We are committed to resolving all disputes fairly and professionally.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at: